Empowering Data-Driven Decisions: Anurag Sanghai On Intellicus Insights Methodology & BI Solutions

Automate data extraction from 75+ modern or legacy ACDs, Dialers, ERP systems, chatbots, emails, CRMs, LMSs, QMSs, spreadsheets, flat files or other data sources straight out of the box.
Connect with everything else through custom-built data connectors.
Solutions for both hosted and non-hosted environments.

Use what-if analysis and be ready for anything. Prepare for every exigency.
Factor in multiple contractual KPIs such as SLA, ASA, AHT, internal as well as external shrinkage, occupancy, TAT, concurrency etc.
Maximize revenue by reducing variance between forecast and actual volume, scheduling and staffing.
Delight your customer on every channel by accurately planning capacity for inbound, outbound, email and chat.

A solution you can trust to analyze and cue actions for you.
Identify and eliminate gaps that could be the cause of performance lags, revenue leakages and employee dissatisfaction.
Be proactive with real-time, actionable data insights.
Monitor performance and schedule to spot time utilization and adherence issues.
Experience flexibility that matches the need of reporting and dashboarding for each level of your organization.
A No-Code/Low-Code solution, designed to be business-user friendly.
With self-serve analytics, Cut and dice data to get insights without ever raising an IT ticket.
Visualize as you like it. Get your insights from multidimensional interactive dashboard, smart reports and pixel-perfect reports. Export reports into spreadsheets, presentations, PDFs as well as documents.

Compound accurate scheduling with intelligent skillset allocation and roster the right mix of talent to make sure your business is geared for any challenge.
Optimize staffing schedules without sacrificing customer experience.
Put an end to manual, repetitive and tedious tasks. Integrate multiple sources with intelligent roster management.
Build social and human intelligence into your roster. Factor in business rules, employee performance, leaves, special timings for women and much more.
Concentrate on proactive action through outlier performance alerts instead of post-facto analysis and reactive action.
Automate payroll for your contact center.

We match arrival pattern with staffing need to design the optimal shift plan for your business through ML-based algorithms.
Factor in workload prediction, capacity plan and rules to find the best shift plan.
Plan fulltime, parttime or split-time shifts.
Define the type, number and combination of shifts that work best for you.
Minimize leakages to save costs and increase productivity in skill enhancement.

Select your choice of algorithm from FB Prophet, SARIMA, SARIMAX, VARMA, VARMAX, XGBoost, AdaBoost and Random Forest Regressor, HWES, DEEP Learning LSTM and many other robust, new algorithms.
Want something else? Import any external algorithm easily.
Don’t want to select? Let us automate selection of the best-fit model that meets your business needs
Factor in external constraints like campaign inputs, consumer interactions and sentiments, seasonality, cyclicality, business scenarios and multiple other elements to build comprehensive strategies.
Improve forecast accuracy through automated exclusion, inclusion or rescaling for identified outliers.
Train your ML models on any volume and time range of historical or real-time data.