At a contact center, alarm bells clanged when it was suddenly observed that the wait times shot up by 2x, and resolution time by 4x. This raised several red flags...
Read MoreAt a contact center, alarm bells clanged when it was suddenly observed that the wait times shot up by 2x, and resolution time by 4x. This raised several red flags...
Read MoreDigitization and globalization have put customers in charge of driving conversations around their purchase and sharing their experience on different online channels. Hence, that is what businesses need to look...
Read MoreAd hoc reporting is a business intelligence practice that allows users to create dynamic reports or a one-time report as and when needed for a specific business requirement. Ad hoc...
Read MoreHuman Resources is evolving with increasing diversity and distribution of resources. With such diverse business scenarios, organizations need to pre-plan resources and operations to meet the varying demands. Predictive analytics...
Read MorePredictive insurance analytics uses techniques like data mining, machine learning, AI etc. to comprehend a variety of data and bring out trends and insights that are critical for an insurance...
Read MoreCall Centers or Contact Centers record thousands of data points per second. These data points carry a wealth of information. They help businesses to understand their customers better, optimize their...
Read MoreOver the years, data analytics has transformed how businesses operate by helping them look at their data insights. It is thus crucial for BI platforms to provide visualizations that are...
Read MoreSuccess of manufacturing industries depend on how quickly they streamline their processes to improve productivity and get better ROI. From procurement of raw material to actual production to their marketing...
Read MoreAs the world reels under the impact of the pandemic, businesses are looking for new technologies to streamline operations and ensure continuity in the coming days. Business leaders are adapting...
Read MorePredictive analytics has become an integral part of enterprise reporting. It is being extensively used to bring out accurate forecasts and trends by analyzing historical data. With the advent of...
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