The Meteoric Rise of GenAI-Driven Copilots

With the increasing adoption of generative artificial intelligence (GenAI), different use cases have indicated a need for solutions that offer varying levels of human intervention. Two applications – agents and copilots – have emerged as possible alternatives for organizations and the choice is determined by desired balance between automation and human involvement. While agents can be calibrated to execute tasks and make decisions with minimal human input, copilots are designed to merge technology and human inputs for a symbiotic collaboration. Agents are suited to low deviance use cases, in situations where decisions are primarily binary, while copilots are programmed to work alongside humans.