Workforce Management in the Digital Age

As the business process management (BPM) industry continues to evolve and grow, the importance of efficient workforce management (WFM) becomes increasingly essential for its success. In this interview, Mr. Vikas Wahee, Head of Solutions, BPM & ITES at Intellicus Technologies, shares his insights on the imperative factors for the BPM industry to invest in WFM platforms, the impact of WFM tools on medium and large enterprises, the influence of emerging technologies on WFM, and how businesses can run smoothly with the right WFM solutions. Read on to gain valuable insights from Mr. Wahee’s vast experience in the industry.