50%-70%
Reduction in workload coordination can be obtained through Workforce Management Solutions.
Boston Consulting Group (BCG) Report 2022
We understand your world
Your need to balance customer demand for rich experience on multiple channels with profitability. You need visibility of data across multiple locations and sources for actionable insights. You need to forecast and plan quickly but accurately to maximize productivity. You need every advantage you can get to define the game.
BPMs today need to evolve their workforce to keep pace with rapidly changing customer expectations.
It’s time to move ahead from traditional WFM solutions.
Introducing
FLOW
The new age WFM solution that brings the best of AutoML, AI and Cloud technologies to forecasting, planning and optimizing workforces.
With Intellicus FLOW, you will always get the right agent with right skills at right time for every customer.
Optimize
Your WorkForce
ETL
Connect with everything
We break silos so you can mine rich insights. Wherever your data lives and whichever system you choose to use, we support them all. Grow with a solution that fits your needs, not the other way around.
Forecasting
Forecast with confidence
Infuse your contact center with AutoML to take the guesswork out of forecasting. Find hidden patterns and insights from any length and breadth of data across all customer channels for outputs you can depend upon.
Capacity Planning
Balance cost with customer delight
Find the perfect balance between meeting SLAs and optimal staffing for omnichannel. We help you plan to overcome real-world complexities so that you never have to face a crisis.
Shift Identifier
Plug leakages and elevate productivity
Plan the right number and type of shifts to control your leakages. Take the manual work out of planning shift patterns with ML. Save cost by identifying and addressing scheduling leakages & irregularities.
Rostering and Scheduling
Match the best agent for every customer opportunity
Delight customers on every channel they choose. We help you leverage the power of AI to set up the team for success. Offload administrative tasks to us so that you are free to care for your customers. Allocating the right number of people with right skills at the right time is easy.
WFM Analytics and Dashboard
Create a culture of excellence

Get the insights you need, when you need them and how you need them with customizable, real-time and interactive 360° dashboards. Empower every business user to understand, analyze and compare data and make data-driven decisions. Set and surpass every KPI.
Clients
Testimonials

Flow allows us to seamlessly manage the entire lifecycle of Workforce Management with just one solution. It gives us complete visibility of all our data, elevates customer experience and maximizes productivity . With Flow, CBSL has enhanced its data-driven insights.

Shashi Puthran AVP WFM and MIS, CBSL

FLOW is a new age solution that is very relevant for traditional WFM teams that want to evolve with a rapidly advancing industry. Hexaware chose FLOW for its flexibility and openness to change, which meant that we didn’t need to fit our requirements to the solution. Access to cutting-edge technology empowers our WFM team to think differently and bring in the new age of operations.

Swapnil Nagvekar Global Head WFM, Hexaware BPS

1Point1 chose FLOW WFM to fuel our growth ambitions as well as sustain long-term growth. As the challenger of legacy thinking, we needed a modern, scalable solution that brings the very latest in ‘WFM as a Service’. With FLOW, we can maximize both our investment and our speed to transformation.

Samit Chakravarty Chief Technical & Information Officer, 1Point1
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